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Where Science, Health and Beauty Intersect

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Sign Up for AutoShip & Enjoy These Great Benefits:

  • Get exclusive member pricing
  • Lock in the best value
  • Convenient automated delivery
  • Never forget to order product again
  • Change your product selection or
  • shipping schedule to fit your needs

It's simple, convenient & you have nothing to lose! Sign up today!

FAQs

Frequently Asked Questions

 

Questions about NuGlow® Products

How is NuGlow® different?

NuGlow® was developed by one of America’s leading biotechnology companies to bring you a comprehensive skincare line to help you age gracefully, and keep you looking and feeling your best.

NuGlow® combines copper, a proven anti-aging mineral dating back to the Ancient Egyptians, with modern peptide technology. Our patent-pending MD3 Copper® microdelivery system penetrates the skin much more efficiently and allows a smaller molecule to deliver more active ingredients right where you need it!

MD3 Copper® uses advanced technology that delivers more copper deep within the skin to help visibly reduce the signs of aging.

Clinical study results* of NuGlow® Serum show that women using MD3 Copper® experience significant improvement in their skin’s appearance within weeks! And with continued use, the results just keep getting better and better!

NuGlow® delivers results with MD3 Copper® & powerful antioxidants:
 
  • Reduces the appearance of fine lines & wrinkles
  • Increases firmness & resilience
  • Hydrates & moisturizes
  • Evens out & brightens skin tone
  • Promotes healthy, nourished skin

What if the NuGlow® Skincare products don't work for me?

The NuGlow® Skincare line has worked for so many people, we want you to try it absolutely risk free. You have nothing to lose!

Try NuGlow® for 60 days. If you're not totally satisfied with the results, simply return the bottles within 60 days - even if they're empty - for a complete refund of the purchase price, less processing and handling.

Learn more about the NuGlow® unconditional 60-day money-back guarantee!

Does NuGlow® test on animals?

No, we do not test on animals.

Questions about the NuGlow® Guarantee & Returns

What is the NuGlow® 60-day money-back guarantee?

Try NuGlow® for 60 days. If you're not totally satisfied with the results, simply return the bottles within 60 days - even if they're empty - for a complete refund of the purchase price, less processing and handling.

How do I return product?

Need to return an item? Just follow these 5 easy steps!

You can return the unused portion of your purchase within 60 days of the ship date marked on the packing list for a refund of your purchase price, less processing and handling.

1. Call 866-605-9510 within 60 days of the ship date marked on the packing list to obtain a Return Merchandise Authorization number (RMA#). Refunds cannot be processed without a valid RMA#.
2. Write the RMA# in the space provided on the packing list AND on the outside of the return package.
3. Indicate the reason for your return on the packing list.
4. Securely package your return in the original shipping carton along with a copy of the packing list.
5. Send the package to the following address within your guarantee period: NuGlow® Returns Dept. - (Your RMA#), 785 County Road CB, Suite 100, Neenah, WI 54956.

Return shipping costs are the responsibility of the customer. NuGlow is NOT responsible for returns that never arrive at our facility.

IMPORTANT: NuGlow® does NOT accept packages marked return to sender, C.O.D. or refused.

Please allow 60 days for your refund to be processed. Refunds can only be issued to the same credit card to which they were charged. Save your shipping receipt and your tracking information until your return is processed.

If you have questions or need more information, please contact our member care department at 866-605-9510 from 8am-6pm CST, Monday - Friday, or email us at support@nuglowskincare.com
 

Questions about the NuGlow® Auto-Shipment Program

Will joining the NuGlow® Auto-Shipment Program save me money?

Yes! Members who use the NuGlow® Auto-Shipment Program receive additional discounts and savings on top of our already low prices!

How often will I receive product on the NuGlow® Auto-Shipment Program?

When you enroll in the auto-shipment program, NuGlow® will automatically send you product and charge your credit card every 60 days, unless you cancel.

Of course, you can always speed up or slow down your shipping intervals to meet your needs.

You can make the changes online by accessing your account, or if you prefer, simply call a member care representative at 866-605-9510.

What if I run out of my products before the next shipment arrives?

It takes most people about 60 days to use a standard bottle of product. However, if you find that you use them more quickly or slowly than expected, you can adjust the frequency of your deliveries to match your individual usage. Simply call a member care representative at 866.605.9510 or change your preferences online.

Can I change the products I receive?

Absolutely! After you've received your first kit you can reconfigure your future orders at any time.

If you'd like to adjust the products so you receive less of one product, or more of another, all you need to do is contact a member care representative at 866.605.9510 or change your preferences online.

What if I want to cancel my participation in the the NuGlow® Auto-Shipment Program?

You can stop participating in the NuGlow® Auto-Shipment Program at any time with a quick call to a member care representative at 866.605.9510. However, even if you decide to cancel your auto shipments, you can still order online or by phone and receive fantastic prices on one-time shipments.

Questions about Technical Issues

How do I recover my password?

Simply click on the "Recover Password" link and insert the email address you used to register. We will email you your password to the email address on file.
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